Frequently Asked Questions (FAQ)
1. How can I make a purchase?
A: To purchase our products, simply visit our website and select the items you wish to buy. Go to: www.theclairisee.com
2. Do you have a physical store?
A: We do not have a physical store. Our products are exclusively available through our website: www.theclairisee.com
3. How long does it take to receive my product?
A: Our average delivery time is 5 to 20 business days after shipment.
4. Do you deliver to my region?
A: We deliver to all regions via our free shipping service.
5. What payment methods are accepted?
A: We accept payments via credit card.
6. Can I pay in installments via bank transfer?
A: Installment payments are only accepted via credit card.
7. Where do the products come from?
A: Our suppliers are mainly located in China, the Netherlands, and the UK.
8. Can I pick up my order in person?
A: No, all orders are delivered directly to our customers via our logistics service.
9. Can I modify my order, add items, or change the shipping address?
A: Once the order is confirmed, it is no longer possible to modify its information.
10. Do the products come with a warranty?
A: We offer a 7-day warranty on all of our products. For more information, please refer to the Exchange, Return, and Warranty Policy.
11. I purchased multiple items in the same order, but only received part of my order. Is this normal? Will the other items be delivered?
A: This can happen, but don’t worry. It occurs when items are sourced from different suppliers. In this case, two tracking numbers will be sent to you so you can track your parcels.
12. What happens if my delivery is delayed?
A: Don’t worry. We track your order to ensure it arrives at the correct delivery address. Our average delivery time is 5 to 20 business days.
13. I still need help. What should I do?
A: If you haven’t found the answer to your question, email us at help@theclairisee.com. We’ll reply as soon as possible. If you’ve already placed an order, please provide your order number and name to speed up your request.
Kind regards,
Customer Service
Contact for support:
Email: help@theclairisee.com